RENO, NV - Thomas Cook Airlines is cancelling the non-stop flight between London and Reno that was announced last November and scheduled to begin service Dec. 19, 2015.
"Factors beyond the control of the airport, the tourism partners supporting the flight and Thomas Cook Airlines have led to a cancellation of the service," Andy Wirth, President/CEO of Squaw Valley Holdings and Vice Chairman of the Reno-Tahoe Airport Authority, said.
Thomas Cook Airlines is contacting customers who booked the new flights to offer a full refund and to advise them on alternative travel.
"Unfortunately, we can confirm that we have had to cancel our planned new route from London Gatwick to Reno/Lake Tahoe in the USA which was due to commence in December 2015," Nick Sandham, spokesman for Thomas Cook, said. "This is as a result of information we have received from the US Customs and Border Protection (CBP) that, despite their number of staff being increased at the airport, our customers are likely to still receive substantial delays of at least three hours to clear US Customs. Such inconvenience for our customers and the impact on our fleet and operation that would take place in Reno service should contact: accepting these delays, means that we are unable to operate the route at present."
The flight between London Gatwick Airport and Reno-Tahoe International was announced Nov. 4, 2014. It was scheduled as twice weekly service on an Airbus 330 with 322 seats. Ski Lake Tahoe and a group of tourism partners in the region helped create a consortium to help support the Thomas Cook flight.
Customers who have already booked on Thomas Cook's London-to-Reno service will be contacted by the airline by the end of May 2015.