WCSD explains the timing of snow day phone calls

Washoe County School District logo.
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RENO, Nev. (KOLO) - On Thursday, January 17, 2020, the Washoe County School District made the decision after 9:30pm to delay classes by two hours on Friday morning.

The information was posted on the WCSD website and sent to KOLO-TV and other Northern Nevada news media.

The District did not, however, send out the automated phone messages to families until very early Friday morning.

So why does the District wait to inform families by phone message if the decision to delay or close is made the night before?

Washoe County School District officials tell KOLO 8 News Now, it takes approximately an hour for the Connect Ed system to contact all 73,000 phone numbers. That means some families would be receiving the message close to 11pm, long after the family had gone to sleep.

That is why the District relies on KOLO 8 and other news sources, along with their website and social media to get the word out.

"We elected to use all of those other channels first, then fan out the phone calls in the morning" said Victoria Campbell, WCSD Public Information Officer. "In the past, when calls have gone out past 9pm, a number of our families have contacted us to say that it was too late to receive a call."

Another WCSD official tells KOLO 8, on a previous occasion a few years ago, there was an outcry when cancellation phone calls went out after 10 PM.

Copyright KOLO-TV 2020