Renown Health reports thumb drive with patient info missing

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RENO, NV (KOLO)-- Renown Health is advising customers that a thumb drive went missing June 30 that may have included medical information about people who received inpatient services at Renown South Meadows Medical Center between Jan. 1, 2012 and June 14, 2019.

That could have included patient names, medical record numbers, diagnoses, clinical information, dates of admission and physician’s names, the statement said. It did not include patient Social Security numbers and financial information, the statement said.

They recommend patients review statements from health care providers and if they see services listed they did not receive to contact the provider immediately.

On June 30, a Renown employee reported a thumb drive went missing.
“We immediately began an investigation, interviewed the employee, and conducted a thorough search for the thumb drive, but were unable to locate the thumb drive,” Renown said.

At the time of the statement, there was no indication any purloined information had been misused.

“However, in an abundance of caution, we mailed letters to affected patients on August 9, 2019 and established a dedicated call center to answer questions,” Renown said. “If you believe you have been affected and do not receive a letter by September 9, 2019, please call 1-833-762-0223, Monday through Friday, between 6:00 a.m. and 3:30 p.m. Pacific Time.”

Renown is also reviewing its policy on use of portable devices like thumb drives.

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