REMSA expands non-ambulance protocol

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RENO, Nev. (KOLO) -- In an effort to better utilize its resources, REMSA continues to expand its Alpha Omega' program.

It's designed to sort low priority calls from those that likely need a higher level of medical attention. The 911 operator will divert calls regarding illnesses like rash, fever and scrapes to a registered nurse at the dispatch center. Other calls like chest pains or shortness of breath will be dealt by a 911 operator.

"We just want to effectively utilize our resources for the region. Every year we see about a four-percent increase in the 911 calls, so we have to innovate ways in which we respond them. Being able to take those minor medical complaints and get them over to a nurse is efficient and safe."

A nurse will be available 24 hours a day. The program began in 2018 and this region is just one of five across the United States to use this program.