CARSON CITY, Nev. (KOLO) - The Nevada Department of Motor Vehicles is warning Nevadans to be on the lookout for copycat websites and third-party services that charge excessive fees. In many cases, DMV says customers are being charged for services that can be completed on the NDMV's official website for free.
“We’re getting an increasing number of complaints from consumers that contact us after registering or renewing their vehicles and are charged $45 or more in convenience or other related fees,” says Alex Smith, public information officer for the NDMV. “When we search for their record, we discover that they have registered or renewed the registration of their vehicle through a third-party site or service. This means the customer is being charged fees for services that are offered fast and free through the NDMV.”
NDMV says it does not charge convenience fees, credit card payment fees, mailing fees for license plates or registration stickers or appointment fees. While there are some fees such as a $1 technology fee, or the transaction fee for the kiosk only, there are no fees for you to complete your required business with NDMV.
“Copycat sites or locations can look very similar to the official NDMV, often showing logos or other NDMV branding. Our primary concern is these sites or locations can cause confusion, especially among seniors or Nevadans whose primary language is not English. People are, in some cases, being charged a lot of money for services we don’t charge fees for and can be completed with MyDMV, at a kiosk, or online. We also have the Dash Pass appointment system in our metro offices, allowing people to be served with priority at their scheduled time to complete nearly any transaction,” says Smith.
In a release, Nevada DMV shares ways to protect yourself from incurring unexpected fees:
Before proceeding with any transaction online, stop and verify that you are on the official DMV website. The website of the Nevada DMV is www.dmvnv.com.
Ensure you see the language, “Official Website of the State of Nevada” on the site. If you still have questions about the authenticity of the site you can call the NDMV’s Call Center toll free at 877-368-7828.
NDMV says it estimates 50 to 84 percent of transactions currently being completed for fees through third-party services could be completed for free through www.dmvnv.com or other official NDMV alternative services.
“Learn what you can do online or even at a kiosk before paying a fee through another site or making a trip to a DMV office. Many of our most popular services such as completing a vehicle registration or renewal, temporary moving permits, and more can be done without a trip to the office,” says Smith.
Finally, if you do need to visit a DMV office, Smith recommends scheduling a “Dash Pass” appointment online. Appointments feature expedited check-in lines and priority service.