Nevada DMV reports customer wait time is down

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CARSON CITY, Nev. (KOLO) - The Nevada Department of Motor Vehicles reported customer wait time is down at offices across the Silver State.

According to the DMV, the six largest offices, in Carson City, Las Vegas and Reno, served 436,832 walk-in customers from October through December, 2019, with an average wait of 40 minutes; down more than 42 percent from 2018, where the average wait was 69 minutes.

In addition to a reduced wait, the DMV reported serving 22 percent more customers in 2019 than in 2018.

“As Nevada’s population continues to grow, we must think creatively about ways to deliver more government services with fewer resources, and the DMV has risen to that challenge by working tirelessly to decrease average wait times by nearly half an hour for customers across Nevada,” said Governor Steve Sisolak. “Many Nevadans, myself included, have stood in a long line at the DMV in the past, and it’s great to see the DMV implementing state-of-the-art, time-saving tools to ensure our citizens can get back to work, school, or home in as little time as possible.”

DMV Director Julie Butler credits a new lobby management system for the drop in wait times. The DMV said the system has greater flexibility and advanced reporting capabilities that enable the DMV to spot bottlenecks and other problems.

The DMV is reminding you to visit its website first at dmvnv.com.

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