RENO, Nev. (KOLO) - NV Energy is warning customers about at least one person claiming to be an employee of the company calling business and residential customers, and making threats about their electric service. The number shown on called ID may look like it's from the utility.
According to a statement, "NV Energy does not call customers to demand immediate payment for any reason. Customers who may be at risk of having their power disconnected because of nonpayment will receive a 10-day notice on their NV Energy bill and 48-hour notice via U.S. Mail."
If customers receive a call asking for an immediate payment, NV Energy says they should refuse and call local law enforcement or NV Energy if they have additional questions. Customers can also call NV Energy's customer service department in northern Nevada at 775-834-4444.
NV Energy says it "performs Home Energy Assessments and Smart Thermostat installations by appointment only. An NV Energy representative will never come to your home offering an unscheduled service. For other services, a technician may knock on your door to alert you of his/her presence before making repairs or installing equipment, but will not need to enter your home."
In addition, NV Energy requires field employees and contractors to wear identification badges at all times. Anyone claiming to be an NV Energy employee or contractor should be able to show a badge and employee number when contacting customers in the field. The utility says employees are never authorized to receive payment in the field.