Delivery services change restaurant's business model

RENO, Nev. (KOLO) At the Lucky Beaver Restaurant food is prepared out in the open. They are known for their chicken wings and hamburgers.

The goal is to deliver the order to the table in a timely manner and be just as delicious as anticipated.

The manager says it has to be the same when a mobile food delivery service like Grub Hub and Uber Eats enters the equation.

“They will come out for a really cool event, and then later in the week when mom and dad are with the kids, they want to have our food again. But they have the kids with them. So they get Grub Hub or Uber Eats to deliver it to them. It allows them to enjoy our food even more,” says Ron Joakimson, the manager of the Lucky Beaver Restaurant in Reno.

Joakimson says the food services equip the restaurant with iPads that send food orders right behind the bar. Workers give the orders to the cooks, who make the food to order.

Once it's cooked, though, the order takes a turn, as it won't be delivered to a table on a plate. Rather, it has to be placed in to-go containers.

Joakimson says they were tested by the restaurant staff to see if the containers kept the food warm and traveled well.

But that’s not all. The food is separated into a container all its own. That’s an additional step needed before a driver comes to pick up the food.

“We keep parts of the burger separate. So we put the produce in a separate box from the bun from the meat. That has to stay hot in a separate box as well, you know? That way the customer at home can build the burger themselves,” says Joakimson.

He says the idea is to make the food as palatable in your home as it is at the restaurant. It's important, he says, as the reputation of the restaurant is at stake, and the customer expectations may be greater as he pays more for the food to have it delivered.