RENO, Nev (KOLO) Every day, all day, emergency dispatchers are on hand to answer calls.
“It was more spectacular than I could have thought it was,” says Tiffany Alexander, Nevada Department of Public Safety dispatch supervisor.
At the Dispatch Center, dispatchers can take calls from the public, from troopers, from parole and probation, or any other partner they work with on a daily basis.
The shifts are ten hours. It can be sitting, where the calls are pretty routine. But it can all change in a minute.
“With that said, everything is different, each call is different and our days are always interesting,” says Alexander. Alexander says no two days are alike.
Every time you leave a shift, she says, you feel as if you’ve helped a complete stranger you may never hear from again. That’s okay. There’s plenty of appreciation from troopers and others the dispatchers work with every shift.
There’s also the personal pride of working in this small room behind screens, and phones, knowing beyond these walls, your assistance is invaluable to someone who is traveling on a long and lonely Nevada highway, or a trooper who needs backup, or tow truck looking or directions to that stranded motorist.
The week of April 8, 2018 is National Public Safety Telecommunicators Week.