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DETR success story

Toni VanCleave recalls the moment Nevada's Department of Employment, Training, and Rehabilitation deposited unemployment insurance into her bank account.
Toni VanCleave recalls the moment Nevada's Department of Employment, Training, and Rehabilitation deposited unemployment insurance into her bank account.(KOLO)
Published: May. 6, 2020 at 6:11 PM PDT
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Despite the frustration surrounding unemployment insurance in Nevada, good things are happening.

Since March 1, Nevada's Department of Employment Training and Rehabilitation has made more than 680,000 payments according to DETR spokeswoman, Rosa Mendez.

A few of those payments are going to a Dayton woman.

"I did my happy dance all over the kitchen. I really did. I was woohooing all over the place when I saw it got deposited," said Toni VanCleave.

The pandemic forced the Gold Dust West Casino in Carson City to let her go March 18th.

She says she filed for unemployment insurance online two days later and then called.

"How long did that first phone call take to actually get through?" asked KOLO 8 News Now anchor Noah Bond.

"A couple of hours probably," said VanCleave.

Rather than holding, she left her phone number.

"They called you back that day?" asked Bond.

"They did," responded VanCleave.

"How did that conversation go?" asked Bond.

"That went very well," said VanCleave.

She revealed a pattern in her process.

She says DETR's website was fast March 20th and 23rd when she first logged on.

Then she logged on again March 30th and it was a whole different experience.

"Now it's just clogged. What's going through your mind?" asked Bond.

"So many more people. Everybody trying to get on at the same time and can't," said VanCleave.

"Toni, do you think you did something different from other people that helped you to get through more quickly?" asked Bond.

"I think first because I opened my claim immediately. I opened the claim immediately. I didn't wait three or four or five days or a week. My last day of work was Wednesday the 18th and by Friday I had opened my claim," said VanCleave.

"What advice do you have for someone who is trying to get through, but just can't at this point," asked Bond.

"Patience. Just be patient," said VanCleave.

She says her first claim was denied, but the letter with her appeal date was delivered after that deadline. She says she sent a handwritten letter response and it all worked out for her.

As for everyone else trying to get unemployment insurance, Bond read every viewer email sent to him after requesting questions during a 5 p.m. newscast and condensed them into 20 questions.

He sent them to DETR's new director Heather Korbulic.

Bond will let you know in the 5:00 p.m. and 6:30 p.m. newscast when her answers are posted to KOLOTV.com.

Copyright KOLO-TV 2020

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