City of Reno opens Waste Management surveys to public

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RENO, Nev. (KOLO) - The City of Reno says two Waste Management surveys will be open to the general public for three weeks, until November 2, 2018, to gather input from residents and businesses.

➔ Residents: Take the 2018 Reno Solid Waste and Recycling Resident Survey
➔ Businesses: Take the 2018 Reno Solid Waste and Recycling Commercial Survey

In March 2018, the Reno City Council approved hiring a consultant to conduct a customer survey of residential and commercial Waste Management customers, part of the periodic review by the city and contractor of collection services specific in the Disposal Agreement for Solid Waste and Recyclable Materials.

The results of the surveys are expected to be presented to Council November 14, 2018.

“We look forward to hearing from residents and businesses, and working with Council to identify opportunities to improve customer service, service provision and educational outreach,” Reno City Manager Sabra Newby says.

In mid-September, customer surveys were sent to a random sample of residential and commercial customers, along with a letter from the City of Reno. The letter asked for feedback on how solid waste and recycling services are working, and respondents were told their input would help the city identify improvements to the solid waste and recycling franchise agreements.

The survey group has been expanded to the general public.