The Road Ahead with RTC: Transit Service Improvements

Published: Apr. 14, 2020 at 7:53 AM PDT
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The Regional Transportation Commission (RTC) of Washoe County is making some transit service changes that may affect your transit trips. The RTC is implementing these changes to continue to provide passengers with reliable and on-time service for transit trips.

The improvements for the May 2, 2020 service change include route and timing changes, introducing more FlexRIDE microtransit services to improve transit access, and improving passenger travel times to allow for more community-wide connectivity

Safety is our first priority. During the COVID-19 pandemic situation currently in effect through April 30, the RTC and Keolis have implemented health and safety measures such as social distancing and the use of face coverings to safeguard their employees, coach operators, transit riders, and the general public. Governor Sisolak has classified transit as an essential service. The RTC has identified essential-trip guidelines for the public to follow. Additionally, buses and transit stations will continue to be cleaned and disinfected daily and on an on-going basis. These measures will continue to be in effect and may be extended per the Governor’s direction. For Coronavirus Precautions go to and sign up for Transit Alerts.

The following changes will be effective Saturday, May 2, 2020.

• FlexRIDE: The RTC will launch a second microtransit pilot project, known as FlexRIDE, in the North Valleys area previously served by Route 17. FlexRIDE allows passengers to request rides at their closest curbside location and get dropped off at another curbside location within the microtransit service area. Rides can be requested on a smartphone using the TransLoc® app, by calling FlexRIDE dispatch at (775) 335-0035, or online by visiting


• RAPID Virginia Line: Restore 10-minute frequency.

• Route 7: Reconfigure Route 7 to better serve the

North Valleys and connections to the FlexRIDE pilot project. Route 7 will continue up to Lemmon Drive from Golden Valley Road. North Hills Boulevard will now be served by FlexRIDE.

• Route 9: Route 9 has been reconfigured to improve service to Renown Hospital. The route will now include travel on Second Street, Kirman Avenue and Mill Street.

• Route 13: Route 13's loop near Wooster High School will change directions to drop passengers off on the same side of the street as the school to improve safety.

• Route 17: Discontinue Route 17. This area will be served by the new FlexRIDE service and the reconfigured Route 7.

• Route 25: Changing direction of the loop at the end of Route 25.

• Route 25L: Discontinue Route 25L – Reed High School a.m./p.m. bell-time service, Reed High School will continue to be served by FlexRIDE.

• All routes: Continuation of timetable adjustments to continue improving travel times and on-time performance.

The RTC continually analyzes its transit operations to maximize resources and improve efficiency to enhance quality customer service to riders. This analysis tracks ridership data and allocates buses and other resources to more-productive routes, improving efficiency and transit-system operations within financial constraints.

The RTC encourages transit riders to check their routes to see the changes at

, or by calling RTC Customer Service at (775) 348-RIDE.

New RTC Bus Books will be available for purchase at RTC CENTENNIAL PLAZA. The new RTC Bus Book is also available online.

Transit riders will see new bus stop signs and materials start to go up around the community starting about a week before the service change. Even though new signs will be up, the changes will not go into effect until Saturday, May 2.