Universal Health Services says its network has been restored following malware attack

Published: Sep. 29, 2020 at 9:27 AM PDT|Updated: Oct. 5, 2020 at 10:51 AM PDT
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RENO, Nev. (KOLO) - UPDATE SEPT. 5: The parent company of Northern Nevada Medical Center says it has restored its IT network following a malware attack and is in the process of reconnecting all of its U.S. based facilities.

Universal Health Services (UHS) suffered the cyberattack Sunday, September 27, 2020.

The malware attack did not affect patient care, but NNMC and other UHS facilities switched to paper files during the IT shutdown. Information from the paper files is now being back-loaded into UHS computer databases.

“We implement extensive IT security protocols and are following proper procedures,” said NNMC spokesperson Jamii Uboldi, “We are working diligently to resolve the issue as quickly as possible.”

Uboldi also tells KOLO 8 News Now, “No patient or employee data appears to have been accessed, copied or otherwise compromised.”

On Oct. 3, Universal Health Services issued this statement:

Universal Health Services (UHS) continues to work through an IT network security issue caused by malware. The cyberattack occurred early Sunday morning, September 27, 2020, at which time all systems were quickly disconnected and the network was shut down in order to prevent further propagation.

The UHS IT Network is in the process of being restored and applications are being reconnected. The recovery process has been completed for all servers at the corporate data center. All U.S. based inpatient facilities have connectivity established back to the corporate data center and are in process of securely connecting to those systems.

Our major information systems such as the electronic medical record (EMR) were not directly impacted; we are focused on restoring connections to these systems. In the meantime, our facilities are using their established back-up processes including offline documentation methods.

All patient safety protocols remain in effect and patient care continues to be delivered safely and effectively at our facilities across the country. As we conduct our IT remediation work, we continue to have no indication that any patient or employee data has been accessed, copied or misused. As previously stated, the company’s UK operations were not impacted.

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