February 27, 2015
Agnes L. Walker: I am seeking a challenging position which enhances my skills, allows for growth and provides new experiences. I have worked in call centers for 10 plus years, enjoy assisting others and work very well in a team setting or alone.
Excellence in Customer Service Skills & Ethics
Over 10 years of Call Center Experience
Exceptional phone skills
Acknowledge, evaluate and handle problem issues/calls
Type 43 wpm
Proficient in Microsoft Word, Excel and Outlook
Organizational skills and records management
No supervision needed
Strong multi-tasking skills
Exceptional resolution abilities
bility to escalate calls when necessary
Great attention to detail & willingness to continue learning
Welcome changes in operations to better my skills while learning
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