September 18, 2014
CARSON CITY, Nev. (AP) - Nevada's health insurance exchange is cutting ties with Xerox and will partner with the federal government for the upcoming year.
Members of the Silver State Health Insurance Exchange Board on Tuesday said they've lost confidence in Xerox's ability to fix myriad problems with Nevada's online web portal in time for the next open enrollment period that begins Nov. 15.
The board voted unanimously to become a "state supported" exchange for 2015. Nevada will retain its status as a state-based exchange, but will allow the federal government to determine eligibility and enrollment functions.
In the meantime, the state will research and solicit bids to consider adopting a program successfully working in another state.
Xerox has come under mounting criticism for ongoing computer errors, billing and enrollment problems since October.