July 22, 2014
HARRISBURG, Pa. (AP) - Pennsylvania liquor store clerks need to
be more bubbly when they're selling Champagne.
The state's Liquor Control Board is spending more than $173,000
to try to make workers friendlier and more well-mannered at the
nearly 650 stores it operates. The board says it wants to make sure
clerks are saying "hello," "thank you" and "come again" to
customers shopping for wine and spirits.
It has hired Pittsburgh-based consulting firm Solutions 21 to
help coach store managers so they can instruct their 4,000 clerks
on issues such as how to greet customers and where to stand.
Training begins this month.
Harrisburg good-government activist Eric Epstein calls the idea
"a demented interpretation of happy hour." He says it's "a sad
state of affairs when you have to train people to be kind and
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