Undoing unwanted charges
Are you seeing charges on your phone bill for services you didn’t order or agree to use? You may be the victim of “cramming”. Don’t panic, there are some things you can do to stop the charges, and get your money back. Tim Johnston of the Better Business Bureau says call first. He suggest taking notes, be courteous, and ask to speak to someone who has the authority to help you. If that doesn't work, you can file a complaint.
Cost cutting measures by the 2009 Nevada Legislature have led to the closure of the State's Consumer Affairs Division. The office, which once investigate claims of fraud perpetrated against consumers, has essentially been reduced to a web site where you’ll find tips and an online complaint form. If you'd rather talk to someone, a manned phone line will direct you to another watchdog agency that may help. The Federal Trade Commission also offers an online filing option to report shady business practices. And experts say even if you can not get immediate resolution, reporting your experience helps them collect data that may be useful in monitoring businesses.
The Better Business Bureau may be the best option for Nevadans who need help dealing with a difficult business. The organization grades business on a number of factors including how they resolve consumer complaints. Johnston says most companies want to keep a good rating to entice future customers. He says here in Northern Nevada, the BBB is able to successfully resolve 2 out of 3 consumer complaints.
If all else fails, try your phone company. AT&T Spokesperson John Britton says if a customer did not authorize charges, and a third-party biller refuses to adjust the charges added to that customer’s phone bill, AT&T will reverse the charges to the company. For more information to protect yourself or file a claim, check out the links below.