CARSON CITY, Nev. (AP) - A board overseeing Nevada's beleaguered health insurance exchange is tapping the ranks of state government to assist Xerox in getting the online market site on track.
The Silver State Health Insurance Exchange board voted Thursday to welcome information technology assistance offered by other agencies to try to fix problems that have plagued the website since it went live in October.
In the meantime they will also consider hiring an outside contractor to analyze the operating system and recommend improvements to the exchange called Nevada Health Link.
Xerox has been under fire for continued problems with the website and complaints of long wait times for telephone assistance since it went live in October.
The board also selected Division of Welfare Deputy Administrator Steve Fisher as interim director.
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