MIAMI (AP) - Insurance brokers are finding frustration as they try to help customers navigate the Affordable Care Act's marketplaces while earning the commissions they've long built their businesses around.
Their complaints range from difficulties adding their name to a customer's application to incomplete and inaccurate enrollment information generated from the website.
The back-end problems could mean that consumers who think they've signed up for a health plan may find themselves unable to access their coverage come January.
Some agents are calling on President Barack Obama's administration to allow them to bypass the troubled healthcare.gov website.
Federal health officials are asking insurers and insurance agents in Florida, Ohio and Texas to test out recent website fixes they say will allow more agents to directly sign-up clients for health insurance in the federal marketplace.