REMSA Maps Emergency Calls for Speed

RENO, NV - At the REMSA dispatch center, dispatchers can take up to 190 calls a day.

But they will tell you no two days are the same.

As a matter of fact, no two hours are the same.

And they know that thanks to the Deployment Monitor System--a program that shows dispatchers where the highest volume of calls occur historically throughout the service area.

“It means we can preposition ambulances and use actual historical data to help us where preposition ambulances and have them in the area before a 911 call occurs,” says Aaron Abbot, REMSA Operational Services.

The system has been in place since 2005.

Prior to that, Abbott says, dispatchers had to make an educated guess as to where to put ambulances out on the streets.

With an input of historical data, the system creates what looks much like a weather map.

The deeper the color historically is where most emergency calls originate.

'You can look at this area of discoloration under this blue shading and that's an area of high call volume,” says Abbott.

The map changes every hour.

Which means dispatchers will have the most updated information to send an ambulance where it is needed most.


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