Updated: 07/28/2009 - Are you seeing charges on your phone bill for services you didn’t order or agree to use? You may be the victim of “cramming”. Don’t panic, there are some things you can do to stop the charges, and get your money back. Tim Johnston of the Better Business Bureau says call first. He suggest taking notes, be courteous, and ask to speak to someone who has the authority to help you. If that doesn't work, you can file a complaint.