Anonymous Letter Exposes Xerox

CARSON CITY, NV - Earlier this month an attorney out of Las Vegas announced he was suing the state of Nevada, the state's health insurance exchange and Xerox. The suit claims his clients paid for insurance through the exchange but when they got sick their bills were not covered. But within a month the suit as gotten bigger and a troubling letter has made its way to the attorney's desk.

“They're a great copier company. I don't know how good of an IT company they are,” says plaintiff's attorney Matthew Callister.

Callister is basing his opinion on the latest turn of events in his case against the state, Nevada's Health Insurance Exchange, and Xerox.

The original suit was filed April first.

It alleges, among other things, his two clients had paid for insurance through the exchange, but when each got sick, the bills came to them from the hospital, which said they had no coverage.

In Mr. Lawrence Basich's case, that bill was in excess of $400,000.

Callister says that amounts to gross negligence.

Then, last week, a letter arrived.

“Absolutely anonymously just delivered through UPS,” says Callister.

That letter spelled out some of the problems Xerox was having setting up the health insurance exchange.

The letter, Callister believes, is from someone inside the Fortune 500 company.

Callister says the writer expressed remorse over the company's inability and apathy to run Nevada's health insurance exchange.

At one time, the writer claims, Xerox met behind closed door with the executive director of the health exchange and proposed dumping everyone off the system and starting anew as the enrollment process was completely out of whack.

“That's terrifying because that seems to say, let's blame the machine instead of recognizing our culpability,” says Callister.

Callister says he anticipates this will become a class action suit, as thousands of Nevadans have paid for but haven't yet tried to get medical treatment.

“Folks who have not yet actually received any evidence, tangible or otherwise, that they have coverage. And they have an health incident, they go to the doctor and the doctor says I can't help you, you have no coverage,” says Callister.

Callister is asking the person or persons responsible for the confidential letter to come forward.

It would mean he could use the letter as evidence in his case.

He says there are plenty of federal and state whistle blower laws that can protect the author.

Callister can be reached at 702-333-3334.