Bank Customers at Risk of Identity Theft

By: Vicky Nguyen
By: Vicky Nguyen

Thousands of Wells Fargo Bank customers are being told to check their credit and watch out for fraud.

Computers containing confidential information were taken during a burglary earlier this month at one of the bank's consulting offices in Northern California.

In light of the theft, I have more on what customers should do.

Wells Fargo is warning some of its customers with letters, as well as follow up calls. Bank officials have outlined what they're doing, as well as what customers must do, to protect their identities.

If your Wells Fargo personal information is in the hands of a thief, a letter is already in your mailbox, or on its way. Bank officials say only a portion of customers who have a personal line of credit, or who have overdraft protection, are at risk.

"We deeply regret this happened. We know the anxiety that's been caused," reads the letter in part.

Names, addresses, social security numbers and account numbers were stored in the computers that were stolen. PIN numbers and passwords were not.

But Wells Fargo isn't taking chances.

"We've put the entire fraud team on alert, we're changing account numbers, and added accounts to credit reporting companies."

Customers are also being advised to contact the major credit bureaus to put a fraud alert on their accounts.

Says bank customer Cheryl Miller: "I'm very concerned. I will definitely look into it."

"I used to be good but since I started sharing an account with my boyfriend I've not been keeping track. Does this make you think twice? yeah," says Jennifer Perico.

Bank officials say only a small percentage of customers are involved and so far, they haven't received any reports the stolen information has been used.

We've posted the links to the three major credit bureaus, as well as ID theft information from the FTC, on the "links" area of this Web site.

In order to put a security alert on your account, you must call the credit bureaus yourself - the bank can't do it for you.

And if you have any questions, call your local banker.


KOLO-TV 4850 Ampere Drive Reno, NV 89502
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability 520432 - kolotv.com/a?a=520432