Local Spa Owners To Honor Worthless Utopia Gift Certificates
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Updated: 5:35 PM Mar 2, 2009
Local Spa Owners To Honor Worthless Utopia Gift Certificates
There's been an outpouring of support from our local salon community, after Utopia Day Spa shut down suddenly, leaving hundreds of customers with worthless gift certificates.
Posted: 4:13 PM Feb 22, 2009
Reporter: Auburn Hutton
Email Address: auburn.hutton@kolotv.com
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Read Also: Hundreds of Locals Furious Over Day Spa Closure

RENO - There's been an outpouring of support from our local salon community, after Utopia Day Spa shut down suddenly, leaving hundreds of customers with worthless gift certificates.

We brought you the story on Tuesday, and by Friday, four local spas have come forward, offering to honor the gift certificates.

The owner of Utopia sold $67,000 worth of gift certificates to local people, only to close up shop without warning. Now, thanks to the help of some very kind local business owners, they can finally get that pampering they paid for.

Local school teacher Loni Axley received a $100.00 Utopia certificate for Christmas from her husband. The card promised to "relax and rejuvinate," but when she learned Utopia had closed, she only faced disappointment.

"With two kids, we could have used that money for something else. It was supposed to be a time for mom to go and relax and have an hour to herself, and that's not the way it turned out," said Axley.

Sea Scapes Day Spa owner, Debbie Plummer, says when she heard about the unsavory business practices, she decided to take the certificates anyway. She says to help her absorb the costs, she'll honor half on one appointment, and half on another.

"Salons aren't like that. She is only one person, one salon. The rest of us are here to do business and we're here to make your time at our salon enjoyable," said Plummer.

So Loni Axley finally got the massage she's been waiting for. She says she's still a bit angry, and wishes the Utopia owner had done things differently, but the massage did help remove some tension.

"I'm very pleasantly surprised that our community is pulling together in this way. I am really happy to live in this type of a community," said Axley.

Plummer says her small gesture doesn't make things right, and that the Utopia owner may have scarred the relationship between local consumers and gift certificates forever. But she hopes to introduce her newest clients to a salon that's here for the long haul.

"When they leave here they're smiling and they've forgotten a little about the everyday grind. And hopefully they have a little off their shoulders," said Plummer.

Four other salons are also honoring the certificates:

Therapeutic Skin Care
507 Casazza St.
(775) 337-2525
www.therapeuticskincare.com
Offering 50% of face value

Sea Scapes, A Salon & Day Spa
7590 Colbert Drive, Reno
(775)852-1967
They offer: Massage, Skin Care, Hair, Makeup and Nails
You may use 50% of certificate on one appointment, and 50% on another.

Sphaera Massage Group
6490 South McCarran, Suite 15, Reno
(775)247-3710

Spa at Siena
One South Lake Street, Reno
www.sienareno.com
(775)321-5868
They will honor the gift certificates at 50 cents to the dollar.

Metamorphosis Salon & Day Spa
770 South Meadows Parkway, #107
(775)851-0700
They will honor the gift certificates at 20% of face value.


Latest Comments

Posted by: Mary Marshall Location: Healing Wizdom spa on Feb 25, 2009 at 06:43 PM

We just found out about Utopia's clients' dilemma and want to add our spa as a supporter of those people left with unused gift certificates. We are fairly close to Utopia's original location and are offering a trade: purchase a Healing Wizdom Gift Certificate for the same value as the Utopia gift certificate and we will give 2 Healing Wizdom Gift Certificates to be used by the purchaser or given as a gift. It's the same as a 50% exchange with some versatility. The offer is good for hair services also. Blessings, Tamara and her team at Healing Wizdom Spa and Creative Colours Salon. 775-829-7774
Posted by: chuck Location: reno on Feb 23, 2009 at 09:57 PM

Why isn't the owner/cheater identified, so the public won't fall for the same scam twice?
Posted by: Jess Location: Fernley on Feb 21, 2009 at 08:46 AM

Only in Northern Nevada !That's why I love it here.
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