TSA Cuts

By: Alana Adams
By: Alana Adams

The Transportation Security Administration says the screener shuffle is supposed to help struggling airports with long wait lines.
But, Brian Kulpin with the Reno Tahoe International Airport, says the solution should not punish those which are running smoothly.
"Now when we've got it down to where your longest wait is going to be 20 minutes, nationally that's wonderful... we're doing a very good job. And, suddenly other airports are going to get the screening complement spread to them because they're taking 45 minutes to an hour."
Keeping the wait times down isn't easy.
In fact, he says they work so closely with the TSA that most visitors cannot determine who works for what agency.
This is important, because Kulpin says, the reputation of an airport is attached to a person's visit to the area.
"We have a full coordination going all the way down from the TSA through the airlines and all of our customer service entities. It's a wonderful, working relationship. So, the thought of losing any of the TSA staff, really impacts us because we believe we make that very first and last impression on travelers when they're coming and going from the region."
Kulpin says the passenger guides are a good example of the cohesive atmosphere that exists at the airport.
They become the liaison between the passenger and everyone else who works in the airport.
One important job, says Dan Ryssman, keeping the lines going.
If they notice a need for more screeners... it usually takes just one phone call.
"We can go from having an overflow situation to nobody within a matter of ten minutes."
He says the thought of losing 26 screeners is a little frustrating.
"It would be really difficult for passengers, especially during the summer.... they just don't know the system."


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